How do I sign up to to be a contract carrier for C.H. Robinson?

Sign up to haul for C.H. Robinson through Highway—a streamlined registration process designed to get you on the road faster. Click here to get started. Simply follow the prompts, which will explain what documents you need to get set up as a contract carrier. Once you complete the registration and Highway receives your certificate of insurance directly from your insurance agent, your application will move into final review. Please note: Activation is not always immediate. Our onboarding team carefully reviews each submission, and processing can take 1-2 business days after all required documents are received. Once your review is complete and approved, you will receive a final notification confirming you are eligible to begin working with C.H. Robinson.

How do I create a Navisphere Carrier account?

Creating a Navisphere Carrier account is quick and easy. Simply fill out the details on the registration page and hit submit. Once approved, you’re all set to find, offer, book, haul and get paid on loads. Navisphere Carrier supports your business wherever you are with more loads than any other provider in North America.

I can’t login to Navisphere Carrier. My login doesn’t work what should I do?

If you haven’t registered for an account yet, you’ll need to first create one by registering your email here. If you have an existing account, you can reset your password by using the Forgot Password option on the login page and receive guided instructions to reset via email.

How do I book a load in Navisphere Carrier?

The Navisphere Carrier app gives you the power to find the freight you want, make offers and book instantly. To get started, tap find loads, all available loads within 100 miles show up and list format. To get more info, tap anywhere on that load to view additional details. If you like a load, hit book then simply assign a driver, into your tractor and trailer number and tap book load to complete. Interested in a load and want to make an offer? Select make offer to propose a new rate. You'll receive a response within seconds. If you want to see the status of loads have made an offer on or a history of your bids, tap the “My Offers” tab to review. You can watch a how-to video of this here.

How can I see the loads I’ve booked in Navisphere Carrier?

You can always see the loads you booked by tapping the “My Loads” screen in the Navisphere Carrier app and filter by three statuses: booked, assigned, and in transit. If you don't see these options, just tap the eye icon. If you'd rather see the loads on the map, just hit the map icon. Select any combination to see corresponding loads on the map. For example: with booked selected zoom in or select the location icons to see more details about your loads in that area. The list icon will take you back to the list view anytime. You can watch a how-to video of this here.

How can I link my ELD/GPS to C.H. Robinson?

Connect your ELD/GPS by visiting our Carrier Tracking page. From there, click on your provider for a quick, hassle-free connection. You can also use the Carrier Tracking page to initiate an EDI or API connection, if applicable. For added flexibility, we offer a tracking option through our Navisphere Carrier app.

I’ve submitted all my load paperwork, why haven’t I been paid?

There are several reasons why a load payment has not been released. The most common reasons include: Missing or illegible paperwork Load number is not written on each document received Correct load number not written on each document received Bill of lading (BOL) is not signed Damage/shortage is noted on the BOL; in this case, your load representative will have to approve payment after reviewing the situation Missing carrier invoice; a load confirmation is not an acceptable invoice; the invoice should contain the load number, balance due, and your carrier ID number.

What are the tracking expectations for the Carrier Advantage Program?

C.H. Robinson contract carriers are expected to provide digital track and trace updates at the following time frames throughout the life of a load: Pre-pickup and Pre-delivery: 4 hours and 2 hours before a driver’s arrival. If the driver will arrive late, we need an update 4 hours and 2 hours before the appointment close time In-transit notifications: Every 4 hours in transit Arrival notifications: 30 minutes after arrival; 30 minutes after departure

How can I link my ELD/GPS to C.H. Robinson?

Connect your ELD/GPS by visiting our Carrier Tracking page. From there, click on your provider for a quick, hassle-free connection. You can also use the Carrier Tracking page to initiate an EDI or API connection, if applicable. For added flexibility, we offer a tracking option through our Navisphere Carrier app.

Does C.H. Robinson share my information/tracking data?

We’re strongly committed to helping carriers keep clear control of their own data. We only track information specific to each load so that shippers can have a clear understanding of where their goods are. Once a load is marked as delivered, tracking stops immediately. Here’s a quick and easy tracking and data privacy guide to data transparency.

Should I use Navisphere Carrier or Navisphere Driver?

If you're an owner-operator or dispatcher that needs an app to search for loads and manage a small business, including financial details, Navisphere Carrier is the app for you. If you only need to provide automatic tracking updates and submit documents for assigned loads, Navisphere Driver has everything you need.

I’m having issues with a load and can’t reach the rep assigned to the load. Who can I contact after hours?

If you’re having issues with a load and can’t reach the rep assigned to the load or connect with someone via live chat, contact 888-278-9441.

Carrier support

Do you need help with something? Browse support topics and utilize resources that can get you on the road and help enhance your experience. Log in to Navisphere^® Carrier to book your next load